Fix problems downloading apps from the Play Shop

Attempt the steps below if:

  • Your downloads and app updates get stuck and won't end.
  • Y'all can't download or install apps or games from the Google Play Shop.
  • You can't download music, movies, Tv set shows, or other content from Google Play.

If you can't open the Play Shop app at all, follow the steps to troubleshoot when you can't open the Play Store app on your telephone.

Basic troubleshooting steps

Check that you lot take a potent Wi-Fi or mobile information connection

  • Make certain you have a potent net connection.
  • It's best if you tin can connect to a Wi-Fi network.
  • If you don't have access to Wi-Fi, brand sure you lot take a strong mobile data connection.

Subsequently you check your cyberspace connection, try your download once again. To go more help with connectedness issues, go to Fix internet connectedness problems on Android devices.

Check your storage space

  • If your device is depression on space, information technology can terminate apps from downloading and installing.
  • Your device may be low on space if:
    • You lot get a notification about storage space.
    • There'south less than 1 GB bachelor on your device.
  • To get aid with storage infinite on Android, get to Gratis up space.

Cheque for Android system updates

Troubleshoot bug with just i app

Try these steps if you have problems when you try to download a specific app.

Check if the app is available for your device

  1. Open the Google Play Store app Google Play.
  2. Observe and tap the app y'all want to download.
  3. On the app's page, it says whether the app is available for your device.
    • If it's non available, you can't download information technology.

Uninstall & reinstall the app

More troubleshooting steps

If you tried all the steps above but nevertheless can't download apps, try the steps below. After each step, endeavour to download an app again to check if information technology fixed the problem.

Shut & reopen the Play Store

  1. On your Android device, swipe upward from the lesser, hold, then permit go.
  2. To close the Play Store app, swipe upward on it.
  3. Open up the Play Store once more.

Uninstall & reinstall Play Store updates

Restart your device

  1. Press and hold the Ability button.
  2. Tap Ability off or Restart.
  3. If needed, printing and hold the Power button until your device turns on again.

Articulate cache & data from Google Play Services

Remove & re-add together your Google Business relationship

Clear the cache & data of the Play Store

Clear cache & data from Download Managing director

Get more help

Related resources

  • Troubleshoot when yous can't open the Play Store app on your phone
  • Problems with in-app purchases

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